Digital Security Controls PC1575 Instrukcja Instalacji Pobierz pdf (Strona 106)

Appendix H: Calling For Technical Support

What Information to Have Ready

In order to make problem solving easier and faster, before calling for technical

support, please have the following information ready:

1 DLS-1 Downloading Software version number and release date.

2 Modem type and manufacturer.

3 Computer type and manufacturer.

4 Your modem manual and DLS-1 manual.

5 The DIP switch settings for your modem (if using a 1200 baud modem).

6 List of all memory-resident programs and TSRs running in the background.

7 A copy of your CONFIG.SYS file. To print this file, type PRNTAUTO [ENTER]

from the DOS prompt; to display this file on the screen, type SHOWAUTO

[ENTER] from the DOS prompt.

8 A copy of your AUTOEXEC.BAT file. To print this file, type PRNTAUTO [ENTER]

from the DOS prompt; to display this file on the screen, type SHOWAUTO

[ENTER] from the DOS prompt.

9 All information from the Computer Configuration function screen.

10 All information from the Program Configuration screen.

11 Does this problem happen all of the time, or only occasionally?

12 Are there any discernable patterns surrounding your problem?

13 If your error was in communication, list the panel type and software version

(e.g.: PC3000 version 7.5).

14 A complete description of any error messages that were displayed on the

screen. If the error message says “A Run-Time Error Has Occurred”, write down

the error type, address and error location.

15 All steps taken in the program up to the point where your problem occurs.

16 Any other information surrounding the problem that you feel may be useful in

aiding the technical support representative in solving your problem.

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Digital Security Controls PC1575 Instrukcja Instalacji Strona 106